Who What When Where?
Find the quick answer here. 24 hours a day.
Frequently asked questions
- Can I choose seasonal items for my registry?
- Can I order a different slipcover for a Crate and Barrel frame that I already own?
- What if I get duplicates of a gift?
- Which Crate and Barrel stores feature Furniture Collection items?
- What if I want a furniture frame in a different type of fabric?
- Are custom upholstery frame sizes available?
- How do I redeem my Gift/Shop Card online?
- At what point during my online order is my Gift/Shop Card actually redeemed?
- Can I use a CB2 Gift/Shop Card at Crate and Barrel?
- Can I still use my Crate and Barrel paper Gift Certificates or Store Merchandise Credits as a form of payment?
Still have questions or comments? Please contact us via email. You may also call us 24 hours a day at 800.967.6696 or fax us at 630.527.14044. We look forward to serving you.
Crate and Barrel
Customer Service Department
1860 West Jefferson Avenue
Naperville, IL 60540
We hope your shopping experience at crateandbarrel.com has been informational, efficient, and fun. If you have a few minutes, we'd appreciate your feedback about what you think about our website.
Customer Tools / Information
- Crate and Barrel Credit Card
- Check Gift Card Balance
- Register Your Gift Card
- Manage Your Account
- Stores and Events
- View All Departments
- Resource Guide
Gift Registry Tools / Information
- How can we serve you better? Please participate in a short customer survey.