Who What When Where?
Find the quick answer here. 24 hours a day.
Frequently asked questions
- What is your return policy?
- Can I order a different slipcover for a Crate and Barrel frame that I already own?
- How do I pay for my purchase?
- How do I return a Furniture Collection item?
- Do Crate and Barrel Gift Cards and Certificates expire?
- Can I order a replacement for a discontinued item?
- How long will my registry be posted after my event?
- What if I get duplicates of a gift?
- Will I be charged any fees if I don't use my Gift Card for an extended period of time?
- What is the difference between a Gift Card and a Shop Card?
Browse all frequently asked questions
Contact Us
Still have questions or comments? Please contact us via email. You may also call us 24 hours a day at 800.967.6696 or fax us at 630.527.1404. We look forward to serving you.
Crate and Barrel
Customer Service Department
1860 West Jefferson Avenue
Naperville, IL 60540
We hope your shopping experience at crateandbarrel.com has been informational, efficient, and fun. If you have a few minutes, we'd appreciate your feedback about what you think about our website.
Thank you.
Customer Tools / Information
- Crate and Barrel Credit Card
- Check Gift Card Balance
- Register Your Gift Card
- Manage Your Account
- Stores and Events
- View All Departments
- Resource Guide
Gift Registry Tools / Information
Customer Survey
- How can we serve you better? Please participate in a short customer survey.
Fraud Prevention
- An important notice from Crate and Barrel regarding a mail scam.
- An important notice from Crate and Barrel regarding Gift Card authenticity.
