Who What When Where?
Find the quick answer here. 24 hours a day.
Frequently asked questions
- How do I redeem my Gift/Shop Card online?
- What is the delivery time to Alaska, Hawaii and the U.S. Territories?
- How do I make my registry available online?
- How do I find a specific registry?
- How soon will the gift registry be updated with my purchase?
- How long will my registry be posted after my event?
- At what point during my online order is my Gift/Shop Card actually redeemed?
- How much is shipping and handling? How much is delivery for furniture?
- What if I get duplicates of a gift?
- What is the delivery time to an APO/FPO address?
Still have questions or comments? Please contact us via email. You may also call us 24 hours a day at 800.967.6696 or fax us at 630.527.1404. We look forward to serving you.
Crate and Barrel
Customer Service Department
1860 West Jefferson Avenue
Naperville, IL 60540
We hope your shopping experience at crateandbarrel.com has been informational, efficient, and fun. If you have a few minutes, we'd appreciate your feedback about what you think about our website.
Customer Tools / Information
- Crate and Barrel Credit Card
- Check Gift Card Balance
- Register Your Gift Card
- Manage Your Account
- Stores and Events
- View All Departments
- Resource Guide
Gift Registry Tools / Information
- How can we serve you better? Please participate in a short customer survey.