Returns/Exchanges
Customer Satisfaction
At Crate and Barrel, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.
Returns and Exchanges
Crate and Barrel accepts merchandise returns for Standard Delivery items within 90 days of receipt and will issue a credit or refund at the time of return only with a valid proof of purchase. A valid proof of purchase is an original sales receipt, gift receipt or packing slip.
We appreciate your understanding that Crate and Barrel non-Furniture Collection merchandise may be returned in person to a Crate and Barrel store (excluding Outlets) or by mail. Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable. Store returns without a proof of purchase require a valid photo ID and will receive a Shop Card refund via mail.
To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the Crate and Barrel address on your packing slip. If you do not have a packing slip, please call us at 800.967.6696.
For Basic Freight or In-Home Delivery items, please call Customer Service at 800.967.6696 within 7 days of delivery. Please follow the instructions on the packing slip enclosed in your order.
Furniture Collection Return/Exchange Policy
At Crate and Barrel, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always forefront. Every item in our collection is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 800.606.6462 within 7 days. Upon return, your merchandise will be inspected. Exchanges, credits and refunds issued will be for the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable, and return shipping fees may apply. In certain circumstances, a usage or restocking fee may apply. For Stock Plus and Custom upholstery items, returns or exchanges are limited to transit damage or manufacturer defect.
If you are a Canadian Customer, please view our return policy for International Customers.