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Home>Order Tracking>Returns/Exchanges
 

Returns/Exchanges

Our Guarantee to You

At Crate and Barrel, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Non-Furniture Return/Exchange Policy

We will accept returns and exchanges of non-furniture items if:

  • Non-furniture items are returned within 90 days of customer receipt.
  • A valid proof of purchase is provided (see below).
  • Non-furniture items are returned in good condition—unused and unwashed.

If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item.

We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired.

Items must be returned to the store brand where the purchase originated or by mail (if the item was ordered online or by phone and received by mail). Purchases made outside the U.S. may only be returned to the purchase location.

Proof of Purchase for Eligible Items

Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:

  • Original Paper Receipt
  • Gift Receipt
  • eReceipt
  • Original Packing Slip
  • Gift Packing Slip
  • Order Number
  • Gift Registry Number

We can also verify proof of purchase by looking up your original receipt using your Crate and Barrel Credit Card or major credit card used at the time of purchase, or the email address used to receive an eReceipt.

Credits and Refunds

We will issue an appropriate credit or refund in one of the following ways:

  • With an Original Paper Receipt, eReceipt, Original Packing Slip or Order Number, or a Crate and Barrel Credit Card or other major credit card used at the time of purchase, the item’s purchase price will be refunded in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
  • With a Gift Receipt or Gift Packing Slip, the item’s purchase price will be refunded by a Shop Card.
  • When the Gift Registry Number is presented without proof of purchase, the item’s current selling price will be refunded by a Shop Card.

Please note: Shop Cards, Gift Cards and eGift Cards are valid for Crate and Barrel, CB2 and The Land of Nod purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.

To Return Items to a Store

To Return Items by Mail

Furniture and Rug Return/Exchange Policy

To Return Basic Freight Items

Return Policy for International Customers

If any items you would like to return or exchange are damaged or defective, please call Customer Service at 800.237.5672 or the store where your items were originally purchased for further information and assistance.

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