Our Guarantee to You

At Crate and Barrel, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.

Non-Furniture Return/Exchange Policy

We will accept merchandise returns of non-Furniture Collection items at our stores within 90 days of customer receipt. Please understand, however, that bedding items may be returned or exchanged only if in their original packaging. Furthermore, Outlet purchases may only be returned to an Outlet store. All other Crate and Barrel non-Furniture Collection merchandise may be returned to any other Crate and Barrel store (excluding Outlets) or by mail (if such item was ordered online or by phone and received by mail).

Appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s) and for any taxes due to be refunded in accordance with applicable state law. Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:

  • If accompanied by the Original Sales Receipt or Packing Slip, the item’s purchase price will be refunded in the Original Form of Tender. (See below for limit as to cash issued at time of return.)
  • If accompanied by an Original Gift Receipt, the item’s purchase price will be refunded via a Shop Card.
  • If an Original Sales or Gift Receipt is not present, the item’s current retail price will be refunded via a Shop Card, regardless of amount. Valid photo ID is required for store returns without an Original Sales or Gift Receipt.
  • For store returns of cash purchases accompanied by the Original Sales Receipt, a cash refund will be given up to $100. If the purchase exceeds $100, a check in the amount of the balance of the refund will be mailed to the customer.

Please note: Shop Cards and Gift Cards are valid for Crate and Barrel, The Land of Nod and CB2 purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.

To Return an Item by Mail

Furniture Collection Return/Exchange Policy

To Return Basic Freight or In-Home Delivery Items

Return Policy for International Customers

If any items you would like to return or exchange are damaged or defective, please call Customer Service at 800.237.5672 or the store where your items were originally purchased for further information and assistance.