Returns/Exchanges

Our Guarantee to You

At Crate and Barrel, we stand behind the quality of our products and will make things right if you are not satisfied once you receive your purchase. We believe that we can work together with our customers to make every purchase a positive experience. All we ask is that you provide reasonable care for the items as you enjoy them in your home. If you have a concern or quality issue, we will work with you to correct it.

Non-Furniture Return/Exchange Policy

We will accept merchandise returns of non-furniture items within 90 days of customer receipt.

Outlet purchases and purchases made outside the U.S. may only be returned to the purchase location. All other Crate and Barrel non-furniture merchandise may be returned in person to any U.S. Crate and Barrel store (excluding Outlets) or by mail (if the item was ordered online or by phone and received by mail).

Bedding items can be returned or exchanged only if in their original packaging.

An appropriate exchange, credit or refund will be issued for the item(s) and any taxes due to be refunded in accordance with applicable state law.

Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:

  • With an Original Sales Receipt or Packing Slip, the item’s purchase price will be refunded in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
  • With an Original Gift Receipt or Gift Packing Slip, the item’s purchase price will be refunded via a Shop Card.
  • Without an Original Sales Receipt, Gift Receipt or Packing Slip, the item’s current retail price will be refunded via a Shop Card, regardless of amount. Valid photo ID is required for store returns without an Original Sales Receipt, Gift Receipt or Packing Slip.

Please note: Shop Cards, Gift Cards and eGift Cards are valid for Crate and Barrel, CB2 and The Land of Nod purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.

To Return an Item by Mail

Furniture Return/Exchange Policy

To Return Basic Freight Items

Return Policy for International Customers

If any items you would like to return or exchange are damaged or defective, please call Customer Service at 800.237.5672 or the store where your items were originally purchased for further information and assistance.