We will accept merchandise returns of non-Furniture Collection items at our stores within 90 days of customer receipt. Please understand, however, that bedding items may be returned or exchanged only if in their original packaging. Furthermore, Outlet purchases may only be returned to an Outlet store. All other Crate and Barrel non-Furniture Collection merchandise may be returned to any other Crate and Barrel store (excluding Outlets) or by mail (if such item was ordered online or by phone and received by mail).
Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:
If accompanied by the Original Sales Receipt or Packing Slip, the item’s purchase price will be refunded in the Original Form of Tender. (See below for limit as to cash issued at time of return.)
If accompanied by an Original Gift Receipt, the item’s purchase price will be refunded via a Shop Card.
If an Original Sales or Gift Receipt is not present, the item’s current retail price will be refunded via a Shop Card. Valid photo ID is required for store returns without an Original Sales or Gift Receipt.
For store returns of cash purchases accompanied by the Original Sales Receipt, a cash refund will be given up to $100. If the purchase exceeds $100, a check in the amount of the balance of the refund will be mailed to the customer.
Please note: Shop Cards and Gift Cards are valid for Crate and Barrel, Land of Nod and CB2 purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.
Rated 1 out of 5 by altrunzo from Great concept and design but the suction was poor.I was hoping to hang some light weight towels with these in my kitchen, but they just didn't stick to my cabinet doors. Sadly I had to return them.
Date published: 2014-07-30
Rated 4 out of 5 by Sunshine22 from Does The JobI bought two of these hooks to hold up dishtowels and potholders far enough away from my trouble maker puppy. The suction was great - you could feel it as you mounted it to the wall/cabinet. One of the hooks ultimately fell down, but that was probably my fault because I didn't clean and prep the area. I re-attached and it hasn't fallen down since. Definitely does the job, even if its not the most decorative.
Date published: 2014-03-25
Rated 5 out of 5 by Marilynj from Incredible suctionI bought one hook to try out. I attached it to my plaster kitchen wall, with somedifficulty, takes a lot of strength, moving the lever to the up position. I previouslyattached to the fridge, which was easier. It's definitely holding. Am going to buymore. These suction hooks are way, way better than the clear suction hooks at thehardware store that just don't hold very well. I suggest trying out on differentsurfaces.
Date published: 2014-02-24
Rated 5 out of 5 by Ainsley from Nice HookI read all the reviews for this item and I bought it anyway. I needed to hang my potholders somewhere handy. This hook attached to the side of the fridge with no problem. The potholders are out of the way and look very nice. I don't know how much weight this hook will hold but I intend to purchase more. I have a few more things to hang and I like the idea of not having to drill into the wall for something that might not be that permanent. Hope this helps. Thank you, crateandbarrel.com.
Date published: 2014-01-23
Rated 1 out of 5 by victorySantaFe from No luck with theseI was thrilled with this idea and wanted to hang my broom, mop and dust pan.They would not stick. I cleaned the wall first, reread the claim that they couldhold up to 20 lbs...nothing. I decided to use them inside a cabinet for a pot holder.That too continued to fall. Crate and Barrel sent me replacements, which also would not stick. I tried a total of 6 and none worked. In the end, I asked for a credit.