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Terms Of Use

This Web site is operated by Crate and Barrel. All inquiries may be directed to:

Crate and Barrel
Internet Customer Service Department
1860 West Jefferson Avenue
Naperville, IL 60540

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the crateandbarrel.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the crateandbarrel.com Web site.

These Terms and Conditions May Change

Crate and Barrel reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the crateandbarrel.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

Use of Web Site

The crateandbarrel.com Web site is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Crate and Barrel's goods and services and/or to otherwise transact business with or contact Crate and Barrel, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, Crate and Barrel expressly prohibits third parties from opting out of Crate and Barrel's services and/or contacts on behalf of a Crate and Barrel customer or other person or entity, without both (a) Crate and Barrel's full knowledge as to the surrogate action being taken and (b) Crate and Barrel's express permission. This prohibition is intended to protect the privacy and freedom of Crate and Barrel's customers and the personal relationship Crate and Barrel works to develop with its customers and others authorized to use its site.

Copyright Notice

All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the "Content") is the exclusive property of Crate and Barrel and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Crate and Barrel, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Crate and Barrel. The entire Content of the crateandbarrel.com Web site is copyrighted as a collective work under U.S. and other applicable copyright laws, and Crate and Barrel owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the crateandbarrel.com Web site, and the Web site as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Crate and Barrel. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Crate and Barrel reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Crate and Barrel.


We welcome your comments regarding the crateandbarrel.com Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to crateandbarrel.com shall be and remain the exclusive property of Crate and Barrel. Your submission of any such Comments shall constitute an assignment to Crate and Barrel of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Crate and Barrel will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Gift Messages

The crateandbarrel.com gift message services available to our customers are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in gift messages. Examples of the kinds of conduct or content that are prohibited in crateandbarrel.com gift messages include, but are not limited to:

  • The transmission of any content that violates, facilitates the violation of, or could violate or facilitate the violation of any applicable law, regulation, or Crate and Barrel rule or policy.
  • The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, unlawfully discriminatory, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
  • The impersonation of any person or entity in any part of a gift message.
  • The transmission of any content that would violate the intellectual property rights of any other person or entity.

Crate and Barrel reserves the right, but is not obligated, to restrict or remove any and all content from a gift message that we determine, in our sole discretion, to violate these guidelines or applicable law or to be otherwise harmful to us, to other Crate and Barrel customers, or to any other person or entity.


We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Product Information

Most products displayed on this site are available in select Crate and Barrel stores. In some cases, merchandise displayed for sale on this site may not be available at Crate and Barrel stores.


U.S. Pricing Policy (effective date December 22, 2014)

Our goal is to have clear and understandable pricing for our products. Our product prices are consistent in catalogs, in stores and online; however, product prices may be displayed differently in our stores. We use these pricing terms in our catalogs and online:

A price in BLACK type with no other designation is our regular price—the everyday value price we offer to our customers. “Reg” refers to our regular price when compared to a sale or clearance price.

“Sugg.” refers to the manufacturers' suggested retail price (MSRP) for a branded product (e.g., Cuisinart®, Wüsthof®, Scanpan®). "Sugg." prices will be listed with our "Reg" pricing in BLACK online and in our catalog (ex., online: sugg. $19.95 reg. $15.95; catalog: Sugg. $19.95 Reg. $15.95).

“Sale” refers to the price we offer when a product is on temporary markdown online. Sale prices are shown in RED online (ex., Sale $15.95 reg. $19.95). In our catalog, sale prices are shown in RED with a strikethrough of our regular price (ex., $19.95 $15.95).

“Clearance” refers to the price we offer when a product is on permanent markdown for purposes of selling through remaining inventory. Clearance prices are shown in RED online (ex., Clearance $15.95 reg. $19.95). In our catalog, Clearance prices are shown in RED with a strikethrough of our regular price (ex., $19.95 $15.95 Clearance).

“Special” refers to a manufacturer-driven promotional price available for a limited time only. Special prices are shown in RED online and in our catalog and are compared to the MSRP rather than the regular price (ex., online: Special $15.95 sugg. $19.95; catalog: Sugg. $19.95 Special $15.95).

“Set Savings” refers to the everyday value price we offer to our customers on certain items when purchased in a set. “Open Stock” refers to our regular price for set items when purchased individually. Set savings prices are shown in RED online and in our catalog (ex., Set Savings $15.95 open stock $19.95). In our catalog, set savings prices are shown in RED (ex., open stock $19.95 Set $15.95).

The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into US territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Web site at the time of your order.


This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Crate and Barrel shall not be liable for any damages of any kind related to your use of this site.


You agree to defend, indemnify and hold Crate and Barrel harmless from and against any and all claims, damages, costs and expenses, including attorneys'; fees, arising from or related to your use of the site, including, without limitation, your use of this crateandbarrel.com Web site in violation of these Terms of Use.

Text Messaging Terms and Conditions

By participating in the Crate and Barrel text messaging service, you are agreeing to these terms and conditions and to the Crate and Barrel online Terms of Use and Privacy Policy.

Text Messaging Service:

Crate and Barrel offers their customers mobile alerts about in-store pick up of online orders by SMS message (the “Service”).

Signing Up and Opting-In to the Service:

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions (the “Terms”). Please only provide your own mobile phone number. You may not enroll if you are under 18 years old. Before the Service will start, you will need to verify the mobile phone number you provided by responding to a text message to your mobile phone that affirms your choice to opt-in to this Service and your agreement to these Terms. Note that in affirming this message, you acknowledge that notices about your order will be sent to the number you provide and whoever has access to that mobile phone or the carrier account may be able to see this information.

Messages You May Receive:

Once you affirm your choice to opt in to the Service, you will receive the following alerts for your online order for in-store pick up. You will receive up to SIX alerts per order. You will receive an alert each time an item or items are ready for pick up; you will receive an alert when the order is complete and ready for pick up; and you will receive a reminder to pick up your order if not yet picked up after three days. You will also receive email alerts as the order is processed at the email address you provide at the time of your order.

Message and Data Rates May Apply.

Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone’s pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service. The Service may not be available on all wireless carriers. Crate and Barrel may add or remove any wireless carrier from the Service at any time without notice. Customers may opt out of the Service at any time (see details below). Crate and Barrel is not responsible for any undue delays or errors in messages. We do our best to be accurate and to process the orders on time.

To Stop the Service:

To stop receiving text messages from Crate and Barrel at any time, you can opt out of the Service via text message. To stop receiving text messages from Crate and Barrel, text the word STOP to 84136 or text STOP in a reply text message to any of the text messages you have received from Crate and Barrel. In response, you will receive a one-time opt out confirmation text message. After that, you will receive no more text messages from Crate and Barrel. If your order is not yet complete at the time of opt out, emails will be sent to notify you that items are ready for pick up at the email address you provided at the time of your order.


You can text HELP for help at anytime. This will provide you a link to our terms and conditions along with a phone number to call for assistance. You can contact us at (800) 967-6696. We can answer any questions about the Service and your order.

Crate and Barrel reserves the right to discontinue the Service at any time without notice.

Supported Carriers:

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers.


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