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Terms Of Use

This Web site is operated by Crate and Barrel. All inquiries may be directed to:

Crate and Barrel
Internet Customer Service Department
1860 West Jefferson Avenue
Naperville, IL 60540

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the crateandbarrel.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the crateandbarrel.com Web site.

These Terms and Conditions May Change

Crate and Barrel reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the crateandbarrel.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

Use of Web Site

The crateandbarrel.com Web site is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Crate and Barrel's goods and services and/or to otherwise transact business with or contact Crate and Barrel, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, Crate and Barrel expressly prohibits third parties from opting out of Crate and Barrel's services and/or contacts on behalf of a Crate and Barrel customer or other person or entity, without both (a) Crate and Barrel's full knowledge as to the surrogate action being taken and (b) Crate and Barrel's express permission. This prohibition is intended to protect the privacy and freedom of Crate and Barrel's customers and the personal relationship Crate and Barrel works to develop with its customers and others authorized to use its site.

Copyright Notice

All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the "Content") is the exclusive property of Crate and Barrel and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Crate and Barrel, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Crate and Barrel. The entire Content of the crateandbarrel.com Web site is copyrighted as a collective work under U.S. and other applicable copyright laws, and Crate and Barrel owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the crateandbarrel.com Web site, and the Web site as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Crate and Barrel. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Crate and Barrel reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Crate and Barrel.

Notice of Copyright Infringement

We respect the intellectual property rights of others. Please notify us in writing by mail or email to our designated agent listed below if you believe that a user of our Websites or Apps has infringed your copyright. Pursuant to Section 512 of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act ("DMCA"), to be effective the notification should include:

  • identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
  • identification of the claimed infringing material and information reasonably sufficient to permit Crate and Barrel to locate the material on our websites and apps;
  • information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an e-mail address;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
  • your physical or electronic signature.

You acknowledge and agree that upon receipt and notice of a claim of infringement, we may immediately remove the identified materials from our websites and apps without liability, and the claims of the complaining party and party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the DMCA.

Counter-Notice by Accused User

If we have taken down your materials due to suspicion of copyright infringement, you may dispute the alleged infringement by sending a written communication by mail or email to our designated agent below. That written communication should include the following:

  • your physical or electronic signature;
  • identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
  • a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
  • your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which such address is located, or if your address is outside of the United States, the United States District Court for the Northern District of Illinois, and that you will accept service of process from the person who provided notification of copyright infringement or an agent of such person.

After we receive your counter-notification, we will forward it to the party who submitted the original claim of copyright infringement. Please note that when we forward the counter-notification, it includes your personal information. By submitting a counter-notification, you consent to having your information revealed in this way. We will not forward the counter-notification to any party other than the original claimant.

After we send out the counter-notification, the claimant must then notify us within 10 days that he or she has filed an action seeking a court order to restrain you from engaging in infringing activity relating to the content that was removed or disabled. If we receive such notification we will be unable to restore the material. If we do not receive such notification, we may reinstate the material.

Please send all notices under the above copyright infringement policies to Crate and Barrel’s agent for receipt of notifications of claimed infringement:

Crate and Barrel
Attn: Agent for Copyright Notice/General Counsel
1250 Techny Road
Northbrook, Illinois 60062
Email:  agentforcopyrightnotice@crateandbarrel.com
Phone: (847) 272-2888

Please do not send notices or inquiries about anything other than alleged copyright infringement to our Agent for Notice.

Repeat Infringers

Your account may be terminated if, in our discretion, you are determined to be a repeat infringer. Repeat infringers are users who have been the subject of more than one valid takedown request that has not been successfully rebutted.

Submissions

We welcome your comments regarding the crateandbarrel.com Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to crateandbarrel.com shall be and remain the exclusive property of Crate and Barrel. Your submission of any such Comments shall constitute an assignment to Crate and Barrel of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Crate and Barrel will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Gift Messages

The crateandbarrel.com gift message services available to our customers are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in gift messages. Examples of the kinds of conduct or content that are prohibited in crateandbarrel.com gift messages include, but are not limited to:

  • The transmission of any content that violates, facilitates the violation of, or could violate or facilitate the violation of any applicable law, regulation, or Crate and Barrel rule or policy.
  • The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, unlawfully discriminatory, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
  • The impersonation of any person or entity in any part of a gift message.
  • The transmission of any content that would violate the intellectual property rights of any other person or entity.

Crate and Barrel reserves the right, but is not obligated, to restrict or remove any and all content from a gift message that we determine, in our sole discretion, to violate these guidelines or applicable law or to be otherwise harmful to us, to other Crate and Barrel customers, or to any other person or entity.

Colors

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Product Information

Most products displayed on this site are available in select Crate and Barrel stores. In some cases, merchandise displayed for sale on this site may not be available at Crate and Barrel stores.

Pricing

U.S. Pricing Policy (effective date August 1, 2015)

Our goal is to have clear and understandable pricing for our products. Our product prices are consistent in catalogs, in stores and online; however, product prices may be displayed differently in our stores. We use these pricing terms in our catalogs and online:

A price in BLACK type with no other designation is our regular price—the everyday value price we offer to our customers. “Reg” refers to our regular price when compared to a sale or clearance price.

“Sugg.” refers to the manufacturers' suggested retail price (MSRP) for a branded product (e.g., Cuisinart®, Wüsthof®, Scanpan®). "Sugg." prices will be listed with our "Reg" pricing in BLACK online and in our catalog (ex., online: sugg. $19.95 reg. $15.95; catalog: Sugg. $19.95 Reg. $15.95).

“Sale” refers to the price we offer when a product is on temporary markdown online. Sale prices are shown in RED online (ex., Sale $15.95 reg. $19.95). In our catalog, sale prices are shown in RED with a strikethrough of our regular price (ex., $19.95 $15.95).

“Clearance” refers to the price we offer when a product is on permanent markdown for purposes of selling through remaining inventory. Clearance prices are shown in RED online (ex., Clearance $15.95 reg. $19.95). In our catalog, Clearance prices are shown in RED with a strikethrough of our regular price (ex., $19.95 $15.95 Clearance). Clearance prices are valid while supplies last.

“Special” refers to a manufacturer-driven promotional price available for a limited time only. Special prices are shown in RED online and in our catalog and are compared to the MSRP rather than the regular price (ex., online: Special $15.95 sugg. $19.95; catalog: Sugg. $19.95 Special $15.95).

“Set Savings” refers to the everyday value price we offer to our customers on certain items when purchased in a set. “Open Stock” refers to our regular price for set items when purchased individually. Set savings prices are shown in RED online and in our catalog (ex., Set Savings $15.95 open stock $19.95). In our catalog, set savings prices are shown in RED (ex., open stock $19.95 Set $15.95).

The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into US territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Web site at the time of your order. Product availability and prices are subject to change. Crate and Barrel reserves the right to correct any errors, inaccuracies, or omissions and to change or update product pricing, availability or other information at any time without prior notice (including after you have submitted your order).

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Crate and Barrel shall not be liable for any damages of any kind related to your use of this site.

Indemnification

You agree to defend, indemnify and hold Crate and Barrel harmless from and against any and all claims, damages, costs and expenses, including attorneys'; fees, arising from or related to your use of the site, including, without limitation, your use of this crateandbarrel.com Web site in violation of these Terms of Use.

Text Messaging Terms and Conditions

By participating in the Crate and Barrel text messaging service, you are agreeing to these terms and conditions and to the Crate and Barrel online Terms of Use and Privacy Policy.

Text Messaging Service:

Crate and Barrel offers their customers mobile alerts about in-store pick up of online orders by SMS message (the “Service”).

Signing Up and Opting-In to the Service:

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions (the “Terms”). Please only provide your own mobile phone number. You may not enroll if you are under 18 years old. Before the Service will start, you will need to verify the mobile phone number you provided by responding to a text message to your mobile phone that affirms your choice to opt-in to this Service and your agreement to these Terms. Note that in affirming this message, you acknowledge that notices about your order will be sent to the number you provide and whoever has access to that mobile phone or the carrier account may be able to see this information.

Messages You May Receive:

Once you affirm your choice to opt in to the Service, you will receive the following alerts for your online order for in-store pick up. You will receive up to SIX alerts per order. You will receive an alert each time an item or items are ready for pick up; you will receive an alert when the order is complete and ready for pick up; and you will receive a reminder to pick up your order if not yet picked up after three days. You will also receive email alerts as the order is processed at the email address you provide at the time of your order.

Message and Data Rates May Apply.

Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone’s pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service. The Service may not be available on all wireless carriers. Crate and Barrel may add or remove any wireless carrier from the Service at any time without notice. Customers may opt out of the Service at any time (see details below). Crate and Barrel is not responsible for any undue delays or errors in messages. We do our best to be accurate and to process the orders on time.

To Stop the Service:

To stop receiving text messages from Crate and Barrel at any time, you can opt out of the Service via text message. To stop receiving text messages from Crate and Barrel, text the word STOP to 84136 or text STOP in a reply text message to any of the text messages you have received from Crate and Barrel. In response, you will receive a one-time opt out confirmation text message. After that, you will receive no more text messages from Crate and Barrel. If your order is not yet complete at the time of opt out, emails will be sent to notify you that items are ready for pick up at the email address you provided at the time of your order.

Questions:

You can text HELP for help at anytime. This will provide you a link to our terms and conditions along with a phone number to call for assistance. You can contact us at (800) 967-6696. We can answer any questions about the Service and your order.

Crate and Barrel reserves the right to discontinue the Service at any time without notice.

Supported Carriers:

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers.

Thank You Manager Program:

This Thank You Manager program (referenced herein as the “TYM program”) is one of the enhancements available to participants in our Wedding and Gift Registry program. It, like our gift registry program, is operated by Euromarket Designs, Inc., d/b/a Crate and Barrel. All inquiries may be directed to:

Crate and Barrel Customer Service Department 1860 W. Jefferson Ave. Naperville, IL 60540

Use of the TYM program is entirely voluntary, both for registrants (who choose whether to seek information about registry purchases using the TYM program) and for purchasers (who choose whether to release information about themselves to registrants at the time of making a registry purchase).

All use of the TYM program is subject to and is governed by the Terms and Conditions stated below. Please take a few minutes to review these Terms and Conditions. Your use of the TYM program as part of your registry or your purchase of a gift from or using a registry constitutes your agreement to follow and be bound by the Terms and Conditions as stated. If you do not agree, (a) for registrants, do not use or select the TYM program as part of your registry or, (b) for purchasers, indicate at the time of purchase that you do not consent to your information being released to a registrant as part of the TYM program.

These Terms and Conditions May Change

Crate and Barrel reserves the right to update or modify these Terms and Conditions (and any other aspect of the TYM program) at any time without prior notice. Your use of the TYM program or purchase from a registry without indicating your desire not to participate or have your information released to the applicable registrant(s), following any such change constitutes your agreement to follow and be bound by the Terms and Conditions and to participate in the TYM program as changed. For this reason, we encourage you to review these Terms and Conditions each time you use or provide information for the TYM program. Crate and Barrel also may terminate the TYM program at any time (without prior notice), for any reason, in its sole discretion.

Use of TYM Program

The TYM program is for the sole use of (a) registrants who wish to obtain certain information (name, address and/or email address) about individuals who purchase gift items listed on their registry and (b) purchasers who wish to provide such information to the registrants in connection with the purchase of a gift item(s) from the registrants’ registry from Crate and Barrel. It is entirely voluntary; participation is not a condition either of registering or making a purchase off of a registry. Registrants must, however, have an authentic and valid registry with Crate and Barrel in order to use or obtain information generated in connection with and for the TYM program.

Consent Given by Registrants

Registrants who elect to activate or use the TYM program as part of their registry thereby consent to having Crate and Barrel:

  • (a) Ask individuals who make purchases from your registry to voluntarily provide their name, mailing address and/or email address for the purpose of providing such information to you in connection with a report on the gift item purchased;
  • (b) Ask such individuals, as a separate and wholly voluntary matter, not conditioned on any registry transaction or purchase, whether they would like their information to be included in our databases for promotional and marketing purposes; and
  • (c) Provide such information to you as the registrants. Note that Crate and Barrel cannot confirm or attest to the accuracy of any information provided, or require purchasers to provide it. We do our best to collect and convey to you complete and accurate information, but we cannot guarantee that errors will not occur or that every transmission will be error­free. Nor can Crate and Barrel be responsible for any items that you do not receive from a sales transaction, that are returned without being given to you, and/or that are purchased without disclosure as being from your registry.

Consent Given by Purchasers

Purchasers who elect to provide information about themselves in connection with a registry purchase, as part of the TYM program, thereby consent to having Crate and Barrel:

  • (a) Furnish the registrants with the information they voluntarily provide—i.e., name, mailing address and/or email address—to be used for the TYM program, in connection with the purchase;
  • (b) Furnish such information to the registrants linked to the gift item purchased; and
  • (c) Offer purchasers the opportunity, as a separate and wholly voluntary matter, not conditioned on any registry transaction or purchase or participation in the TYM program, whether they would like their information to be included in our databases for promotional and marketing purposes. Note that, while Crate and Barrel does its best to collect and to convey to registrants complete and accurate information, we cannot guarantee that errors will not occur or that every transmission will be error­free. Nor can Crate and Barrel be responsible for any items that are reported on the TYM program as purchased by you from the registrants’ gift registry, but that you do not give to the registrants, for whatever reason, or that you purchase from a registry without disclosing at the time of the purchase that they are from a registry.

Submissions

We welcome your comments regarding the TYM program. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) delivered to a Crate and Barrel associate, sent to a Crate and Barrel store or other facility or sent to crateandbarrel.com shall be and remain the exclusive property of Crate and Barrel to be handled and/or used by Crate and Barrel in any manner it, in its sole discretion, deems appropriate. Your submission of any such Comments shall constitute an assignment to Crate and Barrel of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Crate and Barrel will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as, by way of example only, stories, product ideas, computer code or original artwork, as such transmission may serve to invalidate or diminish your rights in or claim to such items.

Gift Messages

Any gift messages that are included with registry gifts are subject to the same terms and conditions and guidelines as any other gift messages attached to Crate and Barrel packages and gift items. Gift messages will be included only to the extent that they do not include obscene, profane or threatening language, or are otherwise similarly inappropriate. Examples of the kinds of conduct or content that are prohibited in such gift messages include, but are not limited to:

  • (a) The transmission of any content that violates, facilitates the violation of, or could violate or facilitate the violation of any applicable law, regulation, or Crate and Barrel rule or policy;
  • (b) The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, unlawfully discriminatory, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable;
  • (c) The impersonation of any person or entity in any part of a gift message; and/or
  • (d) The transmission of any content that would violate the intellectual property rights of any other person or entity.

Crate and Barrel reserves the right, but is not obligated, to restrict or remove any and all content from a gift message that we determine, in our sole discretion, to violate these guidelines or applicable law, or to be otherwise harmful to us, to other Crate and Barrel customers, or to any other person or entity.

TYM Program via Internet

To the extent that you access or use the TYM program via the crateandbarrel.com website, note that all terms and conditions related to the use of that website apply, including, without limitation, the privacy policy applicable to such website. Nothing set forth in these Terms and Conditions of Use in any way supersede or render inapplicable the terms and conditions and/or privacy policy for and applicable to the use of that website.

Disclaimer

The TYM program is provided as a service enhancement on an “as is” basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the TYM program, that your use of the TYM program is at your sole risk and that Crate and Barrel shall not be liable for any damages of any kind related to or arising out of your use of the TYM program.

Indemnification

You agree to defend, indemnify and hold harmless Crate and Barrel from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the TYM program, including, without limitation, your use of the TYM program in violation of these Terms and Conditions of Use.

PLEASE PRINT A COPY OF THESE TERMS FOR YOUR RECORDS. PLEASE CHECK BACK FREQUENTLY FOR ANY CHANGES TO THESE TERMS.

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