You've put a lot of care into choosing your furnishings. And with continued care at home, they should share your address for many years to come. Now for your owner's manual…
Do not dry clean.
Machine wash in warm water, like colors, no bleach
Tumble dry low.
Do not bleach.
Do not iron.
Machine wash separately on gentle cycle.
For best results, professional cleaning is recommended.
We will accept merchandise returns of non-Furniture Collection items at our stores within 90 days of customer receipt. Please understand, however, that bedding items may be returned or exchanged only if in their original packaging. Furthermore, Outlet purchases may only be returned to an Outlet store. All other Crate and Barrel non-Furniture Collection merchandise may be returned to any other Crate and Barrel store (excluding Outlets) or by mail (if such item was ordered online or by phone and received by mail).
Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:
If accompanied by the Original Sales Receipt or Packing Slip, the item’s purchase price will be refunded in the Original Form of Tender. (See below for limit as to cash issued at time of return.)
If accompanied by an Original Gift Receipt, the item’s purchase price will be refunded via a Shop Card.
If an Original Sales or Gift Receipt is not present, the item’s current retail price will be refunded via a Shop Card. Valid photo ID is required for store returns without an Original Sales or Gift Receipt.
For store returns of cash purchases accompanied by the Original Sales Receipt, a cash refund will be given up to $100. If the purchase exceeds $100, a check in the amount of the balance of the refund will be mailed to the customer.
Please note: Shop Cards and Gift Cards are valid for Crate and Barrel, Land of Nod and CB2 purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.
Down-Alternative 20x13 Pillow Insert is rated 4.9091 out of 5 by 11.
Rated 5 out of 5 by newcanaanCT from OMG amazing - better than downso i recently found out i am allergic to feathers, so i had to swap out all of my accent pillow inserts. i went to the crate and barrel store and found a great selection of sizes to fit all my non-crate and barrel pillow covers. i couldn't believe how soft and down-like these pillows are! even if i wasnt allergic i might choose these over regular down! i love them!
Date published: 2014-02-25
Rated 5 out of 5 by Maddy77 from Great Pillow insertsI normally don't write reviews unless something impress me....well, these pillows did. They are very comfortable, I had my husband tried them when I got them and he fell asleep LOL. Very comfortable, soft and at a reasonable price. love them!
Date published: 2014-02-25
Rated 4 out of 5 by An0n from Great pillowsWe can only use down alternative, and the fill on these is very comfortable. They're not quite as firm as I had hoped (bought them online) but the texture is great and they do run true to size. Perhaps buying a size up would give the firmer fill I was looking for.
Date published: 2014-01-31
Rated 5 out of 5 by vickievictor from Happy to find this size!Had a hard time finding this size insert. So happy with the pillow and it is perfect as my lumbar support pillow in my favorite chair! And, no down feathers poking thru!
Date published: 2013-12-16
Rated 5 out of 5 by Delmarglobal from Excellent quality and price!I recently bought four of the 20 x 20 inserts online to replace the fill in my 19 x 19 decorative sofa pillows. The inserts are well made and fit perfectly in the pillow covers. The original price was already good, and the sale price and free shipping special offer were icing on the cake! I'm very happy with the purchase.
Date published: 2013-09-19
Rated 5 out of 5 by DeborahT from I love these pillow inserts!Bought a bunch. These are the best value for the price. They're not "spongy" like most non-down/feather inserts. They feel very much like real down/feather pillow inserts but without the poke of feathers. Great prices. I also like the longer rectangular shapes. They're hard to find.
Date published: 2014-04-08
Rated 5 out of 5 by kate51 from Especially niceIn addition to being well priced, these are very soft with good loft. They're more affordable than many others and of much better quality. A Crate & Barrel winner, please keep selling these inserts.
Date published: 2013-11-17
Rated 5 out of 5 by Roshell from Very soft!This is the softest down alternative pillow I've ever had. It feels like the real thing (better for the birds its not) and is wonderful to curl up on the couch with. What a wonderful product!
Date published: 2014-01-18
Rated 5 out of 5 by mc123 from Great basic pillowNice quality, plump pillow. I got the 20x13" and it's a little on the small side. Wish I had gotten a size larger.
Date published: 2014-03-28
Rated 5 out of 5 by jjbailey from PerfectVery pleased with the quality, price and speedy shipping of this pillow. I'd recommend to anyone.