We will accept merchandise returns of non-Furniture Collection items at our stores within 90 days of customer receipt. Please understand, however, that bedding items may be returned or exchanged only if in their original packaging. Furthermore, Outlet purchases may only be returned to an Outlet store. All other Crate and Barrel non-Furniture Collection merchandise may be returned to any other Crate and Barrel store (excluding Outlets) or by mail (if such item was ordered online or by phone and received by mail).
Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:
If accompanied by the Original Sales Receipt or Packing Slip, the item’s purchase price will be refunded in the Original Form of Tender. (See below for limit as to cash issued at time of return.)
If accompanied by an Original Gift Receipt, the item’s purchase price will be refunded via a Shop Card.
If an Original Sales or Gift Receipt is not present, the item’s current retail price will be refunded via a Shop Card. Valid photo ID is required for store returns without an Original Sales or Gift Receipt.
For store returns of cash purchases accompanied by the Original Sales Receipt, a cash refund will be given up to $100. If the purchase exceeds $100, a check in the amount of the balance of the refund will be mailed to the customer.
Please note: Shop Cards and Gift Cards are valid for Crate and Barrel, Land of Nod and CB2 purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.
Rated 4 out of 5 by Ross from VersatileI bought this product recently, I like it over all, I was planing to use it as a raised server and put a platter on it, or like in the picture to put a piece of parchment paper and bread, I got it at a store and could see that (probably because of the material) some of them did not stand straight, I end it up getting one that did, but since they are all different it was not my favorite on the top part, also the wires are cut just wen they reach the top so if you touch it it feels sharp on some parts, I am still thinking about keeping it.
Date published: 2014-06-09
Rated 1 out of 5 by Porkyduck from DisappointmentThought this might work with a small wedding cake at a rustic event, but it was tilted and I was unable to straighten it out so the cake would sit flat. It was also smaller than advertised and rather sad looking. Too much trouble to return it, I threw it out.
Date published: 2014-04-30
Rated 5 out of 5 by Simplify from A nice addition to my hearth collectionThis pedestal is a nice addition to my hearth collection! I did a trial run before Easter ... Like the picture on the website ... Some bread and cheese on parchment paper a big hit ... I will probably also use for bagels on a Sunday morning and pastries, etc... But because of its structure/material I will always use parchment or a nice dish towel or something not to stain or get stuck or caught in the basket weave. Love it. Love the collection!