Paolo Multi Shag Rug

At Crate and Barrel, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always at the forefront. Every item in our collection is carefully inspected before leaving our distribution center. We encourage you to also inspect the furniture upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 800.606.6462 or, for orders placed through a store, please contact the store where the sale originated within 7 days of delivery.

Likewise, if you are not satisfied with your stock furniture purchase for any reason, please contact us within that same 7-day window. (Notably, for Stock Plus and Custom upholstery items, returns and exchanges are limited to transit damage or manufacturing defect.) If contacted within that 7-day window, we will arrange a pick-up of the items and will accept a return provided the return is completed within 90 days of delivery.

Upon return, your merchandise will be inspected. Appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s) and for any taxes due to be refunded in accordance with applicable state law. Shipping and delivery charges are nonrefundable, and return shipping or pickup fees may apply. In addition, in certain circumstances, a usage or restocking fee also may apply. Orders eligible for cancellation will be refunded in the original form of tender.

More about returns and exchanges