Crate & Barrel has switched to a new credit card partner, Imprint Payments, with modern tools, seamless online access, and continued access to Crate & Barrel Rewards. This conversion is designed to upgrade your card experience and make it even easier to earn rewards.

Imprint is a technology and financial services company that will manage the new Crate & Barrel Visa Signature^® Card experience starting October 10, 2025. Imprint was selected by Crate & Barrel to bring you an upgraded credit card experience with additional ways to earn rewards and enhanced account management tools. You will manage your account and payments in the Imprint app available in the iOS App Store or the Android Google Play store, or online at account.imprint.co.

Imprint manages many other co-branded credit card programs, like the Brooks Brothers World Mastercard^®, H-E-B Visa Signature^® Card, Turkish Airlines Miles&Smiles Visa Signature^® Card, and more. Learn more about Imprint here.

You can log in and manage your account at account.imprint.co, the Crate & Barrel app for iOS, or the Imprint app for Android app.

Once you are logged in, click “Find my account”. Follow the instructions on the screen to finish setting up your account. You’ll need a mobile phone number to finish setting up your account. Once you’re logged in you can add your bank account and set up payments.

Follow the instructions provided with your new card or visit account.imprint.co to activate it. You can also activate your card via text, or call, and in the Crate & Barrel app for iOS, or the Imprint app for Android app.

Your physical card should have arrived by October 10, 2025. You can find delivery updates on your new card in the Crate & Barrel app for iOS, and the Imprint app for iOS and Android. If your card does not arrive, please contact Imprint Customer Support 1-(888)-670-6696 with any questions.

After activating your new card, log in to your new account. On your account homepage, you’ll see an option to add your virtual card to Apple Wallet or Google Wallet. Just follow the prompts, it only takes a few moments.

Once added, you can start using your card instantly for tap-to-pay in stores, secure online checkouts, and in-app purchases—all from your mobile phone. It’s the fastest and easiest way to pay with your Crate & Barrel Visa Signature^® Card.

Yes. Your new card number is printed on the back of your physical card. You'll also receive a separate virtual card number available in your online account.

These two numbers are linked to the same account but are different for added security. Your virtual card can be used immediately for online purchases or added to a digital wallet for tap-to-pay.

Starting October 10, 2025, any open orders with a Crate & Barrel Mastercard^® or Crate & Barrel Credit Card on file will automatically be charged to your new Crate & Barrel Visa Signature^® Card.

If you'd prefer to use a different payment method for your open order, please contact Crate & Barrel at 1-800-967-6696 to update your payment information.

No. As of October 10, 2025, your old card is no longer active. You should begin using your new card for all purchases and securely discard the old one.

Yes, your Crate & Barrel Rewards earned on your previous card will still be accessible through your Crate & Barrel Rewards account. You also can view your earned rewards in your Imprint account.

Your existing balance has already been transferred to your new Imprint account. From there, you can link a bank account, enroll in autopay, and schedule one-time payments—all quickly and securely online.
The easiest way to pay is to connect your bank account to your Imprint account to set up autopay, or make a one-time payment online. You can also pay by debit card at account.imprint.co, online Bill Pay via your bank or credit union, check, or pay over the phone.

By paying with your bank’s Bill Pay, we will record your payment as made on the date that we receive it—via check or electronically—but it may take up to 3 additional business days to reflect on your account. If your bank does not support electronic Bill Pay processing or you don’t find and select the payee listed below, they may print and mail us a check instead. If so, it may take up to ~10 days to be delivered. By paying with a check, Mailing and processing a check takes approximately 10 days. We will process your check on the date that we receive it, and this date is recorded as the payment date.

To make a payment over the phone, call 1-(888)-670-6696.

The Crate & Barrel Visa Signature^® Card can be used to make purchases anywhere Visa is accepted.

If you had the Crate & Barrel Credit Card, you are no longer limited to purchases at Crate & Barrel, Crate & Kids, and CB2 brand catalogs, stores or websites - crateandbarrel.com, crateandbarrel.com/kids, or cb2.com.

Beginning October 10, 2025, you can make payments towards your Crate & Barrel Visa Signature® Card at account.imprint.co or through the Imprint app. Follow the on-screen instructions after you log in to set up an online account so you can begin making payments.
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If you have any recurring subscriptions or services (like streaming, utilities, or memberships) set up to bill your old card, you'll need to update those accounts with your new card number after activation. Starting October 10, 2025, your old card will no longer work, and any attempted charges will be declined.

Previous billing statements are no longer available in your new Imprint account. Please call Imprint Support at 1-(888)-670-6696 to request them.

The conversion itself will not impact your credit score. While bureau reporting may result in temporary changes as systems update trade lines, these effects are typically short-term. Additionally, if a credit line increase or decrease occurs following the conversion, it may have a minimal impact for some cardholders. However, for the vast majority of customers, no change to credit score is expected as a result of the conversion.

For questions about your credit report, you can contact Experian, Equifax, or TransUnion directly.

On October 10, all ongoing disputes will be transferred to your new Crate & Barrel Visa Signature^® Card. For assistance with any ongoing disputes, please call1-(888)-670-6696.

Please call 1-(888)-670-6696 with any questions.

For your security, your Rewards Dollars are linked to the email associated with your Imprint credit card account. Please log in to your Crate account using that same email to view your rewards.

If you don’t see your Rewards Dollars when logged into your Crate & Barrel account, it’s likely because the email on your Crate & Barrel account doesn’t match the one used for your Imprint account.

To fix this, contact Imprint Customer Service at 1-(888)-670-6696 The Imprint team can help update your Imprint email or transfer your rewards to a different email so they appear correctly in your account.