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10/1/2016 5:30:39 AM
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What you need to know.
We will accept returns and exchanges of non-furniture items if:
- Non-furniture items are returned within 90 days of customer receipt.
- A valid proof of purchase is provided (see below).
- Non-furniture items are returned in good condition—unused and unwashed.
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item. A valid photo ID is required.
We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired.
Items must be returned to the store brand where the purchase originated or by mail (if the item was ordered online or by phone and received by mail). Purchases made outside the U.S. may only be returned to the purchase location.
