FAQ

Placing an Order

It's easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

Phone/Fax Orders: You can also place your order by calling us at 800-967-6696 or by faxing us at 630-527-1404.

We accept a variety of payments including PayPal, Masterpass, MasterCard, Visa, American Express, Optima, NOVUS (Discover Network), the Crate and Barrel Credit Card, and Crate and Barrel Gift/Shop Cards.

It’s easy. Make your selections and proceed to Checkout as usual. On the Payment page, enter your Gift/Shop Card Number and PIN located beneath the scratch-off area on the back of the card. Then click Apply Gift Card.

If you have more than one Gift/Shop Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please Note: Gift/Shop Cards may be used in combination with a credit card to complete your transaction.

Within 15 minutes.

During Checkout, you will be offered the option of packaging your gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At $5.50 per gift box, you can choose one box for all items or individual boxes for each item. Certain items do not qualify for gift boxing, including Outlet, oversized and heavy items. However, we will gladly enclose a gift message free of charge with any order. And don't worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

We take great care in packing each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. If no gift box is selected, most items will still ship in a shipping box at no extra charge.

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

All items that qualify (given size and bulk considerations) will be shipped in a standard Crate and Barrel logo box. During Checkout, you will be offered the option of packaging a gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At $5.50 per gift box, you can choose one box for all items or individual boxes for each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

The Crate and Barrel Credit Card offers convenient financing options on qualifying purchases, as well as low monthly payments and no annual fee. You may apply online, at a store near you.

Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check our stores directly to see if they have the item in stock.

To download a printable version of the catalog order form, go to crateandbarrel.com/orderform. Click on the Download the Catalog Order Form button, then print the form directly from there.

Shipping and Delivery

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping and handling costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Learn more about our Shipping and Delivery fees.

Orders shipped to APO or FPO addresses will ship via Parcel Post. We guarantee delivery to the military checkpoint within 3-7 business days. Our experience has been that these orders are received at the final destination within 6 weeks of the purchase date.

Please allow 10-15 business days for items shipped via Standard Delivery. Add an extra 1-3 business days for orders shipped via 2-Day Express or Next Day Air. Shipping for larger items is quoted upon request. Please contact us via email or call us at 800-967-6696 for a quote.

Taxes and Fees

Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We will add all applicable taxes to items shipped to AL*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IL*, IN*, KS*, MA, MD*, ME*, MI*, MN*, MO*, NC*, NJ*, NY*, OH*, PA*, RI*, SD*, TX*, UT, VA*, WA*, WI* and WY.

  • Where and when applicable, we collect sales tax on shipping and handling in states marked with an *.
  • Taxes also apply to Gift Boxes. This amount will be included in your Total Tax at Checkout.
  • Online purchases picked up at The Village at Gulfstream Park store in Florida require a tax on District Improvement Fees.
  • Purchasers in some states may be responsible for reporting and paying applicable sales and/or use tax to their state.

The District Improvement Fee (DIF) was created to ensure financial support for The Village at Gulfstream Park, a publicly owned development.

A DIF must be collected on all purchases made within The Village at Gulfstream Park that are subject to sales tax by the state of Florida. Online orders that are picked up at The Village at Gulfstream are taxed in the same manner as purchases made from the physical store and, therefore, are also subject to the DIF.

The DIF is set at 0.5%. It is calculated by multiplying the pre-tax sale price by 0.005 and rounding to the nearest penny. Florida sales tax (6%) will be charged on the combined total of the pre-tax sale amount plus the DIF.

Furniture

All of the furniture items appearing on our website are available for purchase online.

At Crate and Barrel, our goal is to deliver your furniture in the quickest way offering you the best service at the best price. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

In-stock accessories and small furniture items are shipped via Standard Delivery and arrive at your door in 3-7 business days. Business days are Monday through Friday, excluding holidays. Some furniture and furniture accessories shipping by Standard Delivery cannot be upgraded to Second Day or Next Day Air.

Larger boxed items are shipped via Basic Freight Delivery and arrive within 7-10 business days from the time the order leaves the regional warehouse.

  • Deliveries are made to the door
  • 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
  • Delivery will occur Monday through Friday during business hours
  • A responsible adult, at least 18 years of age, must be available to sign for the delivery
  • You are responsible for unpacking, assembly and discarding of packaging materials

In-Home Delivery to ZIP codes within the continental U.S. that are within 100 miles of our 36 shipping points may be delivered via our Local In-Home Delivery service. Delivery of in-stock furniture usually occurs within 5-10 business days, though some areas may take longer.

  • A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
  • You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • We'll unpack the items, place them in the room of your choice and remove the packaging materials
  • Should you need to reschedule or cancel your delivery, please contact us at least 3 days prior to the scheduled delivery date to avoid a $35 rescheduling fee
  • Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests

In-Home Delivery to ZIP codes within the continental U.S. that are more than 100 miles from our 34 shipping points are contracted out with a professional shipping company. Shipping time for our Long Distance In-Home Delivery service is approximately 15-20 business days, though remote areas may take longer.

  • A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
  • You will receive a call up to 24 hours before your scheduled delivery date with an estimated time of delivery
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • We'll unpack the items, place them in the room of your choice and remove packaging materials to your curbside or closest trash area

Additional Fabric colors and Leathers made to order for your upholstery require extra production time. Production time varies from vendor to vendor. Once your order is submitted, a Furniture Specialist will contact you to discuss the details of your furniture order. Upholstered furniture may be delivered via our Basic Freight, Local In-Home or Long Distance In-Home Delivery service. Refer to your order confirmation email or receipt to know which service is delivering to you. Your delivery will be scheduled once your furniture arrives in our warehouse. Sign up for text, email or phone notifications to be alerted.

Hundreds of Additional Colors, Additional Frames and Custom Fabrics are offered online and in stores to complement our Stock furniture. Additionally you have the option in-store to provide your own fabric (Customer’s Own Material, COM). Additional Colors, Additional Frames, Custom and COM are made to your individual specifications and require more production time. For more information, chat with us online, email or call us, or contact the store nearest you. Please note: Additional Colors, Additional Frames, Custom and COM orders are not returnable.

Many of our Stock furniture upholstery collections also include Additional Colors, Additional Frames and Custom selections. It's great fun to make your own unique piece! Please allow extra production time, as these Additional and Custom items are made to your specifications. In addition, our stores offer you to bring your own fabric, Customer's Own Material (COM). All of these options are made specially for you, so there can be additional costs as well as additional production time. Please chat, email or call us online or contact your nearest store to learn more about your possibilities.

Price Match Guarantee

We guarantee the best price. If you find a lower price on an identical name-brand item available at another store or website, we will happily match the price at the time of your purchase. Some exclusions and restrictions apply.

Price Match Guarantee

Please see our price match guarantee terms and conditions below:

  • Item must be identical in brand name, size, weight, color, quantity and model number.
  • Only one price match per identical item per person.
  • At the time you request a price match, the lower price must be published and valid and you must present an original, complete paper advertisement, online validation or website address showing the valid price.
  • At the time you request a price match, the lower price item must be in stock.
  • We reserve the right to verify an advertised price and the availability of the item.
  • Price match is valid only in the U.S.
  • Price match is valid for online and in-store purchases.
  • Price match is offered only the day of your purchase.

The following exclusions apply to our price match guarantee:

  • Offers that include financing
  • Bundling of items
  • Free items/buy-one-get-one-free items/gift-with-purchase offers if the retail price is not shown in the advertisement
  • Typographical or other pricing errors
  • Mail-in offers and instant rebates
  • Competitors' service prices (such as shipping and delivery fees)
  • Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished/used items, closeout, damaged product or liquidation sales
  • Items that are sold by resellers, clearance websites and retail outlets, including, but not limited to, eBay and Overstock.com
  • Category-wide or storewide discounts
  • Percentage(%) or dollars-off discounts or coupon-required prices
  • Prices that only display on a website after guests log in
  • Paid membership club or paid loyalty programs (e.g., prices that require a club or loyalty card that is associated with a membership fee)
  • Non-branded or private-label items (e.g., not marketed under a specific brand name).
  • Prices offered outside the U.S.

International Orders

Yes. Crate and Barrel offers convenient shipping to over 90 countries. With our global partner Borderfree, customers can now shop and ship internationally.

What to Expect at Checkout:

All product prices are shown in your selected international currency. At Checkout, the order total shown is all–inclusive to cover all costs required to deliver your Crate and Barrel order—and it’s guaranteed at the exchange rate in effect the moment you complete your transaction. For example, if you live in the U.S. but wish to ship a gift to a recipient in another country, simply choose your shipping destination, then set your preferred currency to USD. Your order total will be shown in USD at Checkout and is guaranteed to cover all costs.

Note:

Due to size and/or product restrictions, our global partner Borderfree cannot ship certain items to international destinations. However, you can still purchase any Crate and Barrel product and have it shipped to any country (even those we have not yet added to our network) by requesting an International Quote for shipping. Simply complete our International Quote Form and we will email you a quote in U.S. dollars for the purchase and delivery of any item in our collection to anywhere in the world. Once your request is submitted, we will respond via email within three business days with a total purchase price and shipping quote. You may also contact us by telephone at (00+1) 630-369-4464 or fax at (00+1) 630-527-1448.

If you are placing an order for delivery to Canada, you are also welcome to call toll free within North America to 888-657-4108 or fill out our International Order Request. Exact time of order shipment may depend on the products you have chosen. If you have any questions regarding the timing of your shipment, please ask the associate when placing your order.

Canadian Orders

Yes. Crate and Barrel offers convenient shipping to Canada. To place an order for delivery to Canada, please call toll free within North America to 888-657-4108 or fill out our International Order Request. Once your request is submitted, we will respond via phone or email within three business days with a total purchase price and shipping quote.

Exact time of order shipment may depend on the products you have chosen. If you have any questions regarding the timing of your shipment, please ask the associate when placing your order.

To place an order for delivery to Canada, please call toll free within North America to 888-657-4108 or fill out our International Order Request. Once your request is submitted we will respond via phone or email within three business days with a total purchase price and shipping quote.

Exact time of order shipment may depend on the products you have chosen. If you have any questions regarding the timing of your shipment, please ask the associate when placing your order.

You can choose between 2 shipping options in Canadian Checkout.

Standard: 9-17 business days (Monday through Friday, do not count weekends)

Expedited: 5-8 days (Monday through Friday, do not count weekends)

Currently, our system only supports online Gift Card redemptions for orders shipping within the United States. For Canadian and International Gift Card redemptions, contact us at 800-967-6696, 800-323-5461, or 630-369-4464.

For orders being delivered within Canada, shipping and delivery charges depend on the total cost of merchandise and the destination of your order. Your sales associate will review your options when assisting you with your order.

For shipping and delivery estimates to other international destinations, please fill out our International Order Request. Once your request is submitted, we will respond via email within three business days with a total purchase price, including duties and shipping quote. You may also contact us by telephone at (00+1) 630-369-4464 or fax at (00+1) 630-527-1448.

All shipping charges include order processing, item selection, packaging and transportation of items.

**Again, please note: Some heavy or bulky items may incur additional charges.

Yes. For furniture shipping to Canada, please call toll free within North America to 888-657-4108 or fill out our International Order Request. Once your request is submitted, we will respond by phone or email within three business days with a total purchase price and shipping quote.

Depending on the details of your order, your credit card may not be billed for the sum total of your order, but rather may be billed in smaller increments at different times during the ordering process. Please ask the associate assisting you for specific billing information regarding your order.

Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount and will not change once you accept an order. To determine the exact price before you buy, simply add items to your order and checkout through our Canadian Checkout. You will see the exact price for your order in Canadian dollars before you actually place the order.

Your duty rates depend on many factors (product, country of manufacture, etc.). To determine the exact duty charges before you purchase, simply add items to your order and checkout through our Canadian Checkout. You will be able to see the exact duty charges prior to submitting the order.

The tax rate depends on your ship-to-destination.

Store Pickup

Store Pickup allows you to make purchases online and pick up your order at a store of your choice. Get your orders faster and avoid shipping charges.

1. Add items to your cart.

2. Click the store Pickup button on the Cart page and select your local store.

3. Complete your order online.

4. You may go the store you after you receive the "Ready for pick-up" email or text.

5. Bring your "Ready for pick-up" email or text to your selected store to pick up your items.

Any item that can be currently purchased directly at our stores will be available for Store Pickup.

There is no additional charge for Store Pickup and you avoid shipping charges.

You will receive an email as soon as your order is ready for pick up.

Your order will be packed and ready for pickup based on the date and hour assigned to you at time of the order. Please be sure to wait for the "Ready for pickup" email before coming to the store.

Yes. Simply indicate the name of the person who will be picking up your order during Checkout. He or she will be required to present the "Ready for pickup" email to pick up your order.

Our store associates will automatically package your items in a way that will make them safe for you to transport. If you prefer to have your items boxed in a specific way, you will have the option to ask the store to call you for directions in Checkout.

In checkout, there is an optional box to enter your mobile number. By doing this, you will receive a text asking you to approve receiving texts about your order. Text messages will be sent to alert you each time part of the order is ready for pick up but no more than 6 alerts per order. Terms and condition apply.

You will receive an opt in text asking you to reply yes to receive texts.By replying yes, you are agreeing to receive texts about your order. You will receive texts each time an item is ready for pick up. By not responding or by responding STOP, you will not receive any texts related to this order.

You will only receive texts related to the order you are placing for store pickup. Future online store pick up orders will again ask if you would like to receive texts for the new order in the checkout process.

Please show your "Ready for pickup" email (print out or on your mobile device). This will be sent to you as soon as your order is ready.

Any Crate and Barrel associate can direct you to the area where you can pick up your order, which will be packed and ready for you. Backdoor pick up service is also available - just call the store 15 minutes before you plan to arrive.

We will hold your items for 14 days from the date of Ready for Pickup email. Orders not picked up within 14 days will be cancelled and payment refunded.

If the items you purchased are on backorder, you will see an estimated time of arrival date instead of a date and time to pickup your order. When your items arrive in stock at the store you will receive a "Ready for pickup" email. If you have multiple items on backorder that come to the store at different times you can pick up as the items arrive or wait until your whole order is ready for pickup.

Store pickup may not be available for certain items, due to low quantities or oversize dimensions, not stocked at stores.

Unfortunately, we are unable to provide assembly service for items picked up in store.

Order Status

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

Please note: Gift Cards, Swatch Orders, and some furniture items cannot be tracked online at this time. You may also call us at 800-967-6696 for tracking information. Please have your order number available so that we may assist you more quickly.

Shipping Information

You can search among the assembly instructions for all of our products here.

Orders shipped to APO or FPO addresses will ship via Parcel Post. We guarantee delivery to the military checkpoint within 3-7 business days. Our experience has been that these orders are received at the final destination within 6 weeks of the purchase date.

Please allow 10-15 business days for items shipped via Standard Delivery. Add an extra 1-3 business days for orders shipped via 2-Day Express or Next Day Air. Shipping for larger items is quoted upon request. Please contact us via email or call us at 800-967-6696 for a quote.

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping and handling costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Learn more about our Shipping and Delivery fees.

At Crate and Barrel, our goal is to deliver your furniture in the quickest way offering you the best service at the best price. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

In-stock accessories and small furniture items are shipped via Standard Delivery and arrive at your door in 3-7 business days. Business days are Monday through Friday, excluding holidays. Some furniture and furniture accessories shipping by Standard Delivery cannot be upgraded to Second Day or Next Day Air.

Larger boxed items are shipped via Basic Freight Delivery and arrive within 7-10 business days from the time the order leaves the regional warehouse.

  • Deliveries are made to the door
  • 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
  • Delivery will occur Monday through Friday during business hours
  • A responsible adult, at least 18 years of age, must be available to sign for the delivery
  • You are responsible for unpacking, assembly and discarding of packaging materials

In-Home Delivery to ZIP codes within the continental U.S. that are within 100 miles of our 36 shipping points may be delivered via our Local In-Home Delivery service. Delivery of in-stock furniture usually occurs within 5-10 business days, though some areas may take longer.

  • A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
  • You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame.
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • We'll unpack the items, place them in the room of your choice and remove the packaging materials
  • Should you need to reschedule or cancel your delivery, please contact us at least 3 days prior to the scheduled delivery date to avoid a $35 rescheduling fee
  • Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests

In-Home Delivery to ZIP codes within the continental U.S. that are more than 100 miles from our 34 shipping points are contracted out with a professional shipping company. Shipping time for our Long Distance In-Home Delivery service is approximately 15-20 business days, though remote areas may take longer.

  • A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
  • You will receive a call up to 24 hours before your scheduled delivery date with an estimated time of delivery
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • We'll unpack the items, place them in the room of your choice and remove packaging materials to your curbside or closest trash area

Additional Fabric colors and Leathers made to order for your upholstery require extra production time. Production time varies from vendor to vendor. Once your order is submitted, a Furniture Specialist will contact you to discuss the details of your furniture order. Upholstered furniture may be delivered via our Basic Freight, Local In-Home or Long Distance In-Home Delivery service. Refer to your order confirmation email or receipt to know which service is delivering to you. Your delivery will be scheduled once your furniture arrives in our warehouse. Sign up for text, email or phone notifications to be alerted.

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

Accessories and small furniture items ship via Standard Delivery and in-stock items will arrive at your door within 3-5 business days. Standard Delivery orders can also be expedited via Second Day and Next Day Air according to the chart below. Business days are Monday through Friday, excluding holidays.

Larger boxed items may ship via Basic Freight Delivery and arrive within approximately 7-10 business days, in most areas.

  • Deliveries are made to the door
  • 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
  • Delivery will occur Monday through Friday during daytime hours only
  • A responsible adult, at least 18 years of age, must be available to sign for the delivery
  • You are responsible for unpacking, assembly and discarding of packaging materials

Some delivery ZIP codes for our furniture may be eligible to ship via our Local In-Home Delivery service.

  • You may set up the delivery date at the time you place the order or a Customer Service associate will contact you within 48 hours to book the delivery date
  • The carrier will call you 1-2 days prior to delivery to set up a 3 hour delivery time frame
  • The carrier will bring the boxes into your home and place them in the room of your choice
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • You are responsible for unpacking, assembly and discarding of packaging materials
  • If you need to reschedule or cancel the delivery, please contact us at least 3 days prior to the delivery date to avoid a $35 rescheduling fee
  • Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests

Our Gift Cards are presented in an attractive carrier with your personalized message and a catalogue to get your shopping started. Standard delivery is free of charge and the order should arrive within 3-5 days via the U.S. Postal Service. If you’re in a hurry, 2-Day Express orders placed by noon CT will be delivered in 2 business days for $6.00. Next Day Air is also available to most destinations. Orders placed by noon CT will be delivered by the end of the following business day for $12.00. Expedited orders will be delivered via FedEx. At this time, Gift Card orders cannot be tracked online.

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

Please note: Gift Cards, Swatch Orders, and some furniture items cannot be tracked online at this time. You may also call us at 800-967-6696 for tracking information. Please have your order number available so that we may assist you more quickly.

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, "Assembled for delivery to ZIP code..." will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

We do not currently offer assembly as an add-on. Most items are assembled as part of our In-Home Delivery service.

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

All items that qualify (given size and bulk considerations) will be shipped in a standard Crate and Barrel logo box. During Checkout, you will be offered the option of packaging a gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At $5.50 per gift box, you can choose one box for all items or individual boxes for each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

Yes. For furniture shipping to Canada, please call toll free within North America to 888-657-4108 or fill out our International Order Request. Once your request is submitted, we will respond by phone or email within three business days with a total purchase price and shipping quote.

For orders being delivered within Canada, shipping and delivery charges depend on the total cost of merchandise and the destination of your order. Your sales associate will review your options when assisting you with your order.

For shipping and delivery estimates to other international destinations, please fill out our International Order Request. Once your request is submitted, we will respond via email within three business days with a total purchase price, including duties and shipping quote. You may also contact us by telephone at (00+1) 630-369-4464 or fax at (00+1) 630-527-1448. All shipping charges include order processing, item selection, packaging and transportation of items.

**Again, please note: Some heavy or bulky items may incur additional charges. All shipping charges include order processing, item selection, packaging and transportation of items.

Our store associates will automatically package your items in a way that will make them safe for you to transport. If you prefer to have your items boxed in a specific way, you will have the option to indicate that in Checkout.

Returns and Exchanges

At Crate and Barrel, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Learn more about Returns and Exchanges.

You do not need to disassemble the product.

Yes, you can return merchandise that was assembled in your home.

Website Issues

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more.

Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by phone 24 hours a day at 800-967-6696.

If you are using older versions of your browser, you may experience technical difficulties while shopping or with online ordering. If you are experiencing problems with the site, download the current version of any of the following recommended browsers:

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You will need cookies to be turned on when you are logging into your account, your registry or when you are attempting to complete a purchase.

Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select "Options" from the drop down menu that appears. Click on the "Under the Hood" tab. You will see an area entitled "Privacy". Scroll down to "Cookie Settings" and select "Allow all Cookies" from the drop down box. Click "OK" to close the menu.

Firefox 3.0 or higher: Click the "Tools" menu at the top of the browser. Select "Options" from the drop down menu that appears. Click on the "Privacy" tab. You will see an area entitled "Cookies". Click in the checkbox (small white square) next to "Accept cookies from sites". A check indicates that this option is selected. Click "OK" to close the menu.

Internet Explorer 11 or higher: Click the "Tools" menu at the top of the browser. Select "Internet Options" from the drop down menu that appears. Click on the "Privacy" tab. Using the slider graphic, set it to "Medium". Click "OK" to close the menu.

Safari 3.1 or higher: Click on the "Safari" menu at the top of the screen. Select "Preferences" from the drop down menu that appears. Click on the "Security" tab. You will see an area entitled "Accept Cookies". Click in the checkbox (small white circle) next to "Always". Click "OK" to close the menu.

Products and Requests

You can search among the assembly instructions for all of our products here.

Crate and Barrel continually tries to bring new, contemporary and exciting designs to our customers. Therefore, many of our items are seasonal. Unfortunately, we cannot guarantee how long an item will remain available for purchase.

If you choose to register for seasonal merchandise, we suggest that eight weeks before your event you see what is new for the season and make additions to your registry at that time. These seasonal items should be available when most of your guests are purchasing your gifts.

If the item is available in a store or in a warehouse, it can be ordered. Call your local store, check online or call us at 800-967-6696.

When you are making your product selection, an item availability message will appear on the product detail page. A brief definition of terms is presented below:

In stock and ready to ship: If there are no disclaimers, the item is currently available to ship.

Currently on backorder online: You may purchase this item now, but it is temporarily out of stock for Internet orders. There may be a short wait before it can ship.

Currently on backorder for your ZIP code: You may purchase this item now, but it is temporarily out of stock and is on backorder for your delivery area. There may be a short wait before it can ship.

Limited quantity available: You may want to purchase this item now, as it has been discontinued and quantities are limited.

Limited quantity available for your ZIP code: You may want to purchase this item now, as it has been discontinued and quantities are limited.

Limited quantity. Currently on backorder online: You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock for Internet orders, a limited supply will be arriving shortly. We suggest you call a store near you as they may have it in stock.

Limited quantity. Currently on backorder for your ZIP code: You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock, a limited supply will be arriving shortly.

No longer available: Sorry, this item is no longer available for purchase.

No longer available online: While this item can no longer be purchased online, we suggest you call a store near you as they may still have it in stock.

Stock Plus items made to order: Please allow extra production time. This item is available to purchase and is made to order. Production time varies from vendor to vendor. Once your order is submitted, a Furniture Customer Service Associate will call you to discuss the details of your Stock Plus order.

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, "Assembled for delivery to ZIP code..." will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

We do not currently offer assembly as an add-on. Most items are assembled as part of our In-Home Delivery service.

Just call 800-606-6387. You will need the SKU/Item number of the piece that needs replacement hardware.

It is important that you always measure accurately before you place your order. Please take the time to view our illustrated Measurement Guidelines and Tips.

Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check our stores directly to see if they have the item in stock.

Yes, we have prioritized the development of more eco-friendly products throughout our entire collection. We are pleased to announce that now the majority of our upholstered sofas and chairs have hardwood frames that are certified sustainable. We invite you to learn more about our continuing Environmental Initiatives for our products, packaging, catalogues, warehouses and more.

Crate and Barrel Credit Card

The Crate and Barrel Credit Card can be used to make purchases at Crate and Barrel, CB2 or The Land of Nod ("Crate and Barrel Brand") stores in the US, catalogs (phone, fax or mail), websites, mobile sites or applications.

Please visit our Crate and Barrel Credit Card page for more details at http://www.crateandbarrel.com/rewards/.

When you open* your Crate and Barrel Credit Card account you automatically will be enrolled in our rewards program.

  • Earn reward certificates for shopping with your Crate and Barrel Credit Card at US Crate and Barrel, CB2 and The Land of Nod stores, catalogs (phone, fax or mail), websites, mobile sites or applications
  • Special promotional programs for qualifying purchases
  • Special offers throughout the year, exclusive events and sale announcements
  • Manage your account online: check your reward activity, paperless statements and pay online
  • No annual fee
  • Additional terms and conditions

*subject to credit card approval

There are two ways to apply for the Crate and Barrel Credit Card: apply online or visit any US Crate and Barrel, Crate and Barrel Outlet, CB2 or The Land of Nod store.

Rewards certificates are only redeemable for merchandise at or through US Crate and Barrel, CB2 or The Land of Nod brand catalogs, stores, websites, mobile sites and applications. If a store, call center, website, mobile site or application is temporarily unable to process rewards certificates please call Crate and Barrel Customer Service at 800.967.6696. New websites, mobile sites and applications may not have the ability to process Rewards Certificates immediately upon launch.

Certificates cannot be credited to an account, redeemed for cash, applied to past purchases, applied to taxes or used to purchase Gift Cards.

If the purchase total is less than the value of the certificate, the difference cannot be credited to any account or redeemed for cash/merchandise credit. In the stores, certificates will be tendered as a promotional tender and must be surrendered at the time of purchase.

When redeeming online or through the catalog, use the Code printed on the certificate. For online purchases, at checkout enter the Code in the "Promos/Rewards" entry box. All refunds of merchandise purchased with a rewards certificate will be refunded to a Shop Card. No additional certificates will be issued after program termination. Lost or stolen certificates will not be replaced. Certificates may not be sold or otherwise bartered or transferred. Crate and Barrel may change or cancel the Rewards Program, or any part of it, at any time, including rewards certificates or expiring accrued purchases. Changes to the program will be posted at crateandbarrel.com.

Please contact customer service at Comenity Bank at 866.258.0114 or TDD/TTY 800.695.1788.

At Crate and Barrel, we like to do our part to be green and to communicate with customers by email whenever possible and appropriate. That also is the best and quickest way that we can let you know about your new Crate and Barrel Credit Card and rewards program, offers and promotions, as well as offers, promotions, events and the like within Crate and Barrel and, if you are a CB2 and/or Land of Nod customer, within CB2 and Land of Nod as well. We encourage you to share your email address with us so that we can communicate with you in that way. By providing us with your email address, you are opting into receive those communications and, if you'd previously opted out, you are signaling to us that you have changed your mind and would like to opt back in to receive those communications. This is separate and apart from any communication preferences you may have with the issuing bank, Comenity Bank.

If you would prefer not to receive our communications by email, you are welcome to opt out and will have an opportunity to do so both in the "Benefits" and "Welcome" email you receive from us as well as in all subsequent emails. Just look for the "unsubscribe" or "opt out" options at the bottom of the page. You also can call our customer service team at 800.967.6696 to make your preference known.

Thank you! We look forward to having you in the Crate and Barrel Credit Card Rewards program.

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