Gift Card FAQ
How do I redeem my Gift/Shop Card online?
It's easy. Make your selections and proceed to Checkout as usual. On the Payment page, enter your Gift/Shop Card Number and PIN located beneath the scratch-off area on the back of the card. Then click Apply Gift Card.
If you have more than one Gift/Shop Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.
Please Note: Gift/Shop Cards may be used in combination with a credit card to complete your transaction.
At what point during my online order is my Gift/Shop Card actually redeemed?
The balance on your Gift/Shop Card is applied toward your online purchase once you submit your order. If you enter your Gift/Shop Card number on the Payment page, and then decide to return to Cart or to continue shopping, your Gift/Shop Card information will be cleared and your Gift/Shop Card will not be debited. When you have completed shopping and are ready to submit your order, you will be asked to enter your Gift/Shop Card information once again to complete your purchase.
Can I use a CB2 Gift/Shop Card at Crate and Barrel?
Yes, CB2 Gift and Shop Cards can be used to purchase merchandise at Crate and Barrel, Land of Nod and CB2 stores. You may also redeem CB2 Gift Cards and Shop Cards online at crateandbarrel.com, cb2.com and landofnod.com, or through any of our catalogues.
Do I have to spend the exact amount on my Gift/Shop Card?
No. If your purchase amount is less than the value of the Gift/Shop Card, you can apply the balance toward your next purchase. If your purchase amount is greater than the card balance, you will need to make the additional payment with a credit card or another Gift/Shop Card.
Can I register for Crate and Barrel Gift Cards?
Yes, you can register for Gift Cards. Just indicate on your registry that you'd like to receive Gift Cards. Many guests would like to give Gift Cards, but would feel more comfortable doing so if they knew it was an option you had requested. Gift Cards are also a good backup to have in case your registry reaches completion and a guest isn't sure what you'd like.
At this time, eGift Cards cannot be requested on a Gift Registry.
Should I register my Gift/Shop Card?
Absolutely. Our registration program protects the balance on your card in the event that it becomes lost, stolen or otherwise damaged. Only registered cards will be protected. We recommend registering your card immediately upon receipt. You may complete registration online or by phone at 800-967-6696.
How will my Gift Card be shipped?
Our Gift Cards are presented in an attractive carrier with your personalized message and a catalogue to get your shopping started. Standard delivery is free of charge and the order should arrive within 3-5 days via the U.S. Postal Service. If you’re in a hurry, 2-Day Express orders placed by noon CT will be delivered in 2 business days for $6.00. Next Day Air is also available to most destinations. Orders placed by noon CT will be delivered by the end of the following business day for $12.00. Expedited orders will be delivered via FedEx. At this time, Gift Card orders cannot be tracked online.
Can I use my Crate and Barrel Gift/Shop Card at Land of Nod?
Yes, Crate and Barrel Gift and Shop Cards can be used to purchase merchandise at Land of Nod stores, as well as CB2 and Crate and Barrel stores. You may also redeem Crate and Barrel Gift Cards and Shop Cards online at crateandbarrel.com, cb2.com and landofnod.com, or through any of our catalogues.
Will I be charged any fees if I don't use my Gift Card for an extended period of time?
Crate and Barrel does not charge service or dormancy fees for any unused Gift Cards or Shop Cards carrying a balance.
What is the difference between a Gift Card and a Shop Card?
A Gift Card is a gift you give or receive for a certain dollar amount. It is redeemable toward merchandise purchases in stores, online, by phone or catalogue mail order. Gift Cards may be purchased in stores, online, by phone or catalogue mail order.
A Shop Card is a card issued when you are due a credit. It is redeemable only toward merchandise purchases in stores, online, by phone or catalogue mail order.
Can I check the balance on my Gift/Shop Card?
Yes. To check your card balance online, just go to Gift Cards and click Check Gift Card Balance, enter your Gift/Shop Card Number and click Check Balance. You can also check your card balance when you visit our stores or by calling us at 800-606-6458.
What if I lose my Gift/Shop Card?
If your registered Gift/Shop Card becomes lost or stolen, please call 800-967-6696 to report the loss. We will freeze the remaining balance on your missing card at the time of your call and mail you a replacement.
For your security, only registered cards will be replaced if they are lost, stolen or destroyed.
If you have a Gift/Shop Card that is not registered, protect your card’s value and register now.
Do Crate and Barrel Gift Cards and Certificates expire?
Any unused balance does not expire and remains on your Gift Card and/or Gift Certificate until it is spent
Can I use my Land of Nod Gift/Shop Card at Crate and Barrel?
Yes, Land of Nod Gift and Shop Cards can be used to purchase merchandise at Crate and Barrel, CB2 and Land of Nod stores. You may also redeem Land of Nod Gift Cards and Shop Cards online at crateandbarrel.com, cb2.com and landofnod.com, or through any of our catalogs.
Can I redeem Gift Cards online for purchases shipping to Canada?
Currently, our system only supports online Gift Card redemptions for orders shipping within the United States. For Canadian and International Gift Card redemptions, contact us at 800-967-6696, 800-323-5461, or 630-369-4464.